Admissions
How Admission Works
Four steps, on a confidential call. Aaron Earnest and the admissions team will tell you whether this house is a fit, and they can verify insurance before you decide.
- Ages 12-17
- Southern California
- 24/7 clinical staff
- Family-owned
Our process
How Admission Works
Aaron Earnest and the admissions team will tell you honestly whether we are the right fit. We verify most major insurance before anyone is asked to commit, and if we cannot keep your teen safe here, we say so and help you find a program that can.
01
Initial Call
A real person answers. We listen, answer hard questions, and help you decide if residential care is the right next step.
02
Verify Benefits
If you are using insurance, we collect your plan details and confirm what it covers, so you know the cost before you decide.
03
Assessment
Our clinical team reviews history, safety, and fit. We are honest when we are not the right program.
04
Admittance
Once approved, we set a date, send a welcome packet, and walk you through packing, travel, and the first 48 hours.
Coverage
We Work With Most Major Insurance
Verification happens before you commit. Call and we will look at your benefits with you.
- Aetna
- GEHA
- Carelon
- Anthem
- Cigna
- Blue Cross Blue Shield
FAQ
Questions Before You Call
Practical things parents ask before the first drive. If yours is not here, call. A person will pick up.
What is teen residential treatment?
It is a live-in level of care with 24/7 staff, daily therapy sessions, and a structured daily life. At Hillside Horizon that happens in gender-specific houses in Canyon Lake for ages 12-17, with on-site school, not a locked ward.
When is residential treatment needed?
When weekly therapy or outpatient care has not produced a lasting change, or when safety at home is the question. Crisis intervention and intensive care belong in a house with trained staff, not in a bedroom at 2 a.m.
How long does residential treatment last?
Most stays run 60 to 90 days. Some finish closer to 30, and a few need longer. We discharge on progress and do not pick a date before the work is ready.
What are payment options?
Families use in-network benefits, out-of-network reimbursement, or self-pay. We verify most major insurance before anyone is asked to commit, and coverage varies by plan.
What should we pack?
Comfortable clothing, personal hygiene products, prescribed medications in their original packaging, and essential documents like ID and insurance information. A small amount of spending money and a journal are welcome, and a detailed packing list is provided upon admission.
What can we not bring?
For the safety of everyone in the house, leave behind drugs, alcohol, weapons, and anything that would disrupt treatment. Electronics, including laptops and certain personal devices, may be restricted, and a complete list of prohibited items is sent before admission.
Can I come with my teen to intake?
Yes, parents or legal guardians are encouraged to be present at intake to share history and support the first hours. After that, we talk through the best way for you to stay involved, because family work is part of the plan.
Can I tour the facility?
Yes, we schedule tours so families can feel the house and the approach. Contact admissions to set a time. For privacy, some areas may be limited during a visit.
How often can I call my teen during their stay?
Connection with home matters. The exact schedule follows the teen's plan, and we set consistent call times so you stay close to their progress without flooding the day.
Do you offer family therapy on Zoom?
Yes. Family sessions happen in person or over secure video, so distance and work schedules do not keep you out of them. Family involvement is required here, not an add-on.
Are there family weekends or on-site visits?
Yes. Beyond weekly therapy we schedule family visits and participation days, so you can practice being a family again with clinical staff in the room.